Return & Exchange Policy

Return & Refund Policy – Lingt in Box

 

1. Return & Refund Principles

We are committed to transparent after-sales service. Key terms include:

  • Scope: This policy applies only to unused, unopened micro camera products purchased through official channels (website, authorized retailers).

  • Policy Clarity: Even if returns/refunds are unavailable for specific products or regions, this will be explicitly stated here.

2. Return Conditions

2.1 Eligible Cases

You may request a return or refund if the product meets the following criteria:

  • Timeframe: Submit your request within 30 days of delivery (excludes customized products or software-activated devices).

  • Product Condition: Unused, undamaged, and in original packaging with all accessories (manuals, warranty cards, etc.).

  • Documentation: Valid order number and proof of purchase required.

2.2 Non-Eligible Cases

Returns/refunds will not be accepted if:

  • The product has been activated, used, or physically damaged (scratches, water exposure, etc.).

  • Packaging or accessories are incomplete.

  • The 30-day return window has expired.

  • Products purchased from unauthorized channels (e.g., secondhand platforms).

3. Return Process

3.1 Steps to Initiate

  1. Contact Support: Email  linghtinbox@gmail.com or call [customer service phone] with your order number and reason for return.

  2. Authorization: Upon approval, you’ll receive a confirmation email with a Return Merchandise Authorization (RMA) code and designated return address.
    （Do NOT ship items back to the original delivery address—this may cause delays）

  3. Ship Product: Mail the product with the RMA code to the provided address. Use a trackable shipping service and retain the tracking number.

3.2 Return Costs

  • Shipping Fees: For non-defective returns, customers bear return shipping costs. For defective items or shipping errors, we cover full shipping expenses.

  • Restocking Fee: No restocking fees apply.

4. Refund Processing

  • Timeline: Refunds will be issued to the original payment method within 7-14 business days after receiving and inspecting the returned item.

  • Delivery Time: Actual processing depends on your bank or payment provider (credit card refunds may take 1-2 billing cycles).

  • Partial Refunds: Partial refunds may apply if accessories are missing or the product is damaged.

5. Exchange Service

  • For exchanges (e.g., defective products), follow the return process above.

  • Replacement items will be shipped within 5 business days after issue confirmation, with shipping costs covered by us.

6. Important Notes

  • Address Accuracy: Return addresses may change due to warehouse adjustments. Always use the latest address provided by our team.

  • Shipping Risks: Customers assume responsibility for lost or damaged return packages. We recommend purchasing shipping insurance.

  • Legal Compliance: If local consumer laws mandate more lenient return terms (e.g., EU’s 14-day right of withdrawal), those laws will take precedence.

7. Contact Us

For questions, reach out via:
Email:linghtinbox@gmail.com
Phone: +86 13827295707
Hours: Mon-Fri 9:00 AM – 6:00 PM (GMT+1)